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Global 24 x 7 access to specialized engineers in the Cisco Technical Assistance Center (TAC) |
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Anytime access to the extensive Cisco.com online knowledge base, communities, resources, and tools |
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Hardware replacement options including 2-hour, 4-hour, and next-business-day (NBD) advance replacement, as well as Return for Repair (RFR). Optional onsite service provides a field engineer to install advance replacement parts at your location |
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Ongoing operating system software updates including both minor and major releases within your licensed feature set |
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Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability |
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Proactive diagnostics and real-time alerts on select devices enabled with the Smart Call Home feature. |