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The Smart-UPS RT 15/20 kVA On-Site Service offering provides remedial repairs during theagreement year.Schneider Electric Critical Power and Cooling Services (CPCS) will dispatch authorized personnelto provide repairs in the event of a problem. Parts, internal batteries, labor and travel costs areincluded. On-Site Service from CPCS is available in three different configurations that allow thecustomer to determine how quickly CPCS will arrive on-site. Next Business Day is the standard On-Site offering.CPCS offers One Year Next Day and 4-Hour On-Site response upgrades including weekends andholidays. (Not available in all locations. Please consult with your local CPCS representative forcoverage in your area).

A set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC by Schneider Electric solution

On-site next-business-day service:- Receive faster support by our qualified experts. (Check with your Schneider Electric Services sales representative or preferred partner to learn if this feature is available in your area).Replacement parts and labor included:- In the event a swap out or parts replacement is required, Dispatch Services covers all remedial repairs to help ensure you have no out-of-pocket expenses during the agreement year. Advanced troubleshooting support:- Your team or your partner are enabled to monitor via EcoStruxure IT Expert and troubleshoot your system remotely, after receiving training from Schneider Electric Experts. If there is a need for additional support, our Experts provide advanced troubleshooting and on-site service dispatch to solve the problem, minimizing business interruptions and decreasing mean time to repair (MTTR). Proper disposal of old equipment:- Schneider Electric provides proper disposal or recycling of old equipment to help support your own sustainability goals.

Gain more predictable maintenance costs, extend your staff’s expertise to perform basic remote troubleshooting, and outsource the advanced remote and on-site support needs to Schneider Electric.

NMC3 for Easy UPS, 1-Phase - 1 Year Support Contract License

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

The right people, the right place, the right timeThis service provides APC authorized service personnel at the customer’s location within a specified period of time. This service offering includes parts, internal batteries (if applicable), labor and travel. The On-Site Service from APC is available in three different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation:1-Year Next Day On-Site Service- If deemed necessary, APC will provide authorized personnel on site next day, includingweekends and holidays1-Year Next Business Day On-Site Service- If deemed necessary, APC will provide authorized personnel on site next business day. Nextbusiness day is defined as Monday through Friday, 9am to 5pm – excluding holidays1-Year On-Site Service with Best Endeavor Response- If deemed necessary, APC will provide authorized personnel on site on a best endeavorresponse basis during normal business hoursBenefits to Customer:- Frees customer resources to concentrate on core business objectives- Security of quick response in an emergency situation- Varying levels of response time to meet customer’s needsImportant Points:- On-Site Service not available in all locations. Please consult your local AGS representative for availability- Must purchase one On-Site Service contract per unit or extended battery pack- The On-Site Service must be purchased before expiration of unit factory warranty or current APCservice program- The 1-Year On-Site Service can be purchased to provide up to a maximum of 3 years coveragebeyond factory warranty