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Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.Tech support with the Premier differenceAdvanced-level techs.End to End case management.Faster, first-time resolution. Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.Free your Team to excel in innovation and productivityIT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.Premier Support Center Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support1Technical Account Managers (TAMs) Proactive relationship and escalation management Personalized recommendations for your business Robust quarterly reportingVIP Treatment No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.That’s the Premier difference.Interested in advanced level technical support for your Lenovo ThinkVision monitors?We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.

Trust Lenovo to cover the full lifecycle of your IT assets and free your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Extend your warranty after your system’s original warranty has expired.

Premier FoundationUpgrade your base warranty and extend support of your systems.- Premier Support- 9x5 Next Business Day Response- Onsite Tech. Dispatch for parts and labor- Extend coverage up to 5 years- 1 and 2 year Post Warranty Options

Keep Your DriveKeep Your Drive - Under the Lenovo Limited Warranty terms, if a hard drive fails, and Lenovo replaces the drive, the defective drive becomes the property of Lenovo. However, with KYD there is no need to return the drive or pay for the replacement. By keeping the drive(s) in the customer’s possession, customers can stay in compliance with data privacy and retention requirements as well as mitigate the potential for civil liability risks. Customers can tightly protect their data by holding onto that disk drive when they turn in their PC for repair. Fortunately, because Lenovo’s diagnostics system can identify when a disk drive is defective, we already know if the drive needs to be replaced and can authorize the customer to remove the drive before giving the PC to us.Keep Your Drive covers multiple drives in a single system and multiple replacements of the Lenovo Drive, as appropriate. International Warranty Upgrade: Can be purchased in addition to one or more applicable services (ADP, Sealed Battery Warranty &/or KYD) to extend coverage outside the users home country. Note: One International Upgrade covers one or all three services.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Premier Support PlusAdd a little Plus to your IT support service.How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation? How can you ensure international coverage across the globe? How can you harness the power of AI insights to monitor the health of your device fleet?You’re probably asking many similar questions. Here’s one single solution.Let Premier Support Plus take the strainWe’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break/fix burden.Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.Premier Support Plus at a glancePremier Support Plus delivers seamless, reliable, and repeatable IT support that works every time, reducing downtime to maximize end user productivity.Premier Support Plus in detailPredict and prevent features combine with additional protection services to provide the ultimate support experience.Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.[2]Services Engagement Manager (SEM)[4]: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.Proactive and Predictive support[3]: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.Accidental Damage Protection (ADP)[2]: From coffee spills to power surges, ADP typically saves 28-75%* compared with the cost of repair or system replacement.International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.Keep your Drive (KYD)[2]: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.Sealed Battery (SBTY) coverage for up to 4 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.Unlock innovation, and boost user efficiency with the right support: Premier Support Plus

WARRANTY 4Y Premier Support Plus