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Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.Corrective maintenanceAs part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.Flexible Service SchedulingFlexible service scheduling options available to meet your business requirementsFunctional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Logistics coordinationAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Proactive monitoringBy utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.Flexible on site response timesChoose an on site response time that best meets your business requirements and budgetLabor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Onsite diagnostics & repairWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.EcoStruxure Asset AdvisorEcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Parts included or available at a discountReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performance

Performed at any point for your UPS or cooling system lifecycle, regardless of your service contract status.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.Functional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.

Get an extension of factory warranty coverage beyond the original factory warranty term for peace of mind and protection from failure

An APC factory trained technician will arrive on site to diagnose or repair your APC equipment.1 Year 4-Hour Response On-site Service Features:- 7x24 telephone technical support.- Comprehensive escalation and corrective actions process.- Corrective maintenance.- Environmental inspection.- Experienced APC Certified Field Service Engineer.- Fixed cost.- Free overnight shipping.- Functional verification.- Labor and travel expenses included.- Logistics coordination.- On site troubleshooting.- Parts included.- Written summary report.On Site Service Features:- Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today.- Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices. - On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.- Labor and travel expenses includedWith APC, there are no hidden costs. Travel and labor expenses are included in all service contracts.- Parts includedReplacement parts and components for all units are included at no additional cost to you.- Written summary reportTo keep you informed of all service or maintenance performed on your system, APC will provide you with a written summary report detailing the events of each service visit.

An on site examination of your system designed to ensure optimal performance scheduled to meet your needs.

An on site examination of your system designed to ensure optimal performance scheduled to meet your needs.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.Multiple levels of serviceWith the option of packages or individual service components, our services are structured to allow you to pick and choose what you would like APC to do for you.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.Corrective maintenanceAs part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.Flexible Service SchedulingFlexible service scheduling options available to meet your business requirementsFunctional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Logistics coordinationAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Proactive monitoringBy utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.Flexible on site response timesChoose an on site response time that best meets your business requirements and budgetLabor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Onsite diagnostics & repairWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.EcoStruxure Asset AdvisorEcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Parts included or available at a discountReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performance

APC WADVPLUS-AX-22. Number of years: 1 year(s)