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Service and support by experts who know your APC UPS best. EcoCare is Schneider Electric's next-generation service plan aimed at maintaining and remotely monitoring your connected single-phase APC Smart-UPS’es.EcoCare offers:• 24/7 digital alarming and remote monitoring, including proactive emergency assistance• On-site break-fix maintenance on your UPS, including: o Replacement UPS, battery or parts o Labor• Technical support from our experts, on-site and remotely• Maintenance recommendations & insights• Access to online trainingThe result? You unlock the full potential of your ups, combined with fixed annual OpEx costs.Variants and availabilityEcoCare is offered in 1, 3 and 5 year variants and is available for all single-phase connected APC UPS’es equipped with SmartConnect or a network card.

Performed at any point for your UPS or cooling system lifecycle, regardless of your service contract status.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.Functional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performanceTechnical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Parts included or available at a discountReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics.Onsite diagnostics & repairWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Flexible on site response timesChoose an on site response time that best meets your business requirements and budgetExperienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.EcoStruxure Asset AdvisorEcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.

Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable ...5 YR Service Coverage with Monitoring & Dispatch (SmartConnect or NMC Required)Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable manner.

Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable ...(1) YR NBD On-Site Response Coverage with Monitoring & Dispatch (SmartConnect or NMC Required)Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable manner.

A set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC by Schneider Electric solution.7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.Functional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Installation verificationOnce the equipment is assembled, an APC Certified Field Service Engineer will verify all connections within the system have been made according to factory specification, and that it is functioning correctly in all modes of operation, ensuring optimal performance and extending the life of the product.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Multiple levels of serviceWith the option of packages or individual service components, our services are structured to allow you to pick and choose what you would like APC to do for you.

Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable ...1 YR Service Coverage with Monitoring & Dispatch for MDC Level 2B (SmartConnect or NMC Required)Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable manner.

APC WMD5YOSNBD-SP-04. Number of years: 5 year(s), Service time (hours x days): 24x7

Service and support by experts who know your APC UPS best. EcoCare is Schneider Electric's next-generation service plan aimed at maintaining and remotely monitoring your connected single-phase APC Smart-UPS’es.EcoCare offers:• 24/7 digital alarming and remote monitoring, including proactive emergency assistance• On-site break-fix maintenance on your UPS, including: o Replacement UPS, battery or parts o Labor• Technical support from our experts, on-site and remotely• Maintenance recommendations & insights• Access to online trainingThe result? You unlock the full potential of your ups, combined with fixed annual OpEx costs.Variants and availabilityEcoCare is offered in 1, 3 and 5 year variants and is available for all single-phase connected APC UPS’es equipped with SmartConnect or a network card.

Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Flexible on site response timesChoose an on site response time that best meets your business requirements and budget.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Parts included or available at a discountReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performance.Onsite diagnoistics & repairWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.On Site Warranty Extension Service is only available with new product purchases, and is not available for renewal.Available for APC approved batteries onlySome aspects of the service definition presented on this web site may vary by location. In the case of a conflict between the service definitions contained on this site and the local service definitions the local service definitions will prevail. For more information, please refer to your Certified APC sales representative.Battery services are charged on a per-battery cabinet or extended-run (XR) frame basis.