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An extension of coverage beyond the original factory warranty

Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable ...5 YR Service Coverage with Monitoring & Dispatch (SmartConnect or NMC Required)Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable manner.

On-site next-business-day service:- Receive faster support by our qualified experts. (Check with your Schneider Electric Services sales representative or preferred partner to learn if this feature is available in your area).Replacement parts and labor included:- In the event a swap out or parts replacement is required, Dispatch Services covers all remedial repairs to help ensure you have no out-of-pocket expenses during the agreement year. Advanced troubleshooting support:- Your team or your partner are enabled to monitor via EcoStruxure IT Expert and troubleshoot your system remotely, after receiving training from Schneider Electric Experts. If there is a need for additional support, our Experts provide advanced troubleshooting and on-site service dispatch to solve the problem, minimizing business interruptions and decreasing mean time to repair (MTTR). Proper disposal of old equipment:- Schneider Electric provides proper disposal or recycling of old equipment to help support your own sustainability goals.

1 Year Warranty Extension for (1) Accessory (Renewal or High Volume)Get an extension of factory warranty coverage beyond the original factory warranty term for peace of mind and protection from failure

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

The Advantage Plan for single phase UPS and/or PDUs provides remedial repairs during the agreement year Includes the dispatch of qualified service personnel to provide repairs in the event of a problem Includes parts, labor and travel costs Includes Next-Business-Day response for the standard on-site offering Upgrades for one year 8-hour and 4-hour On-site response are available in most locations. Please consult with your local Schneider Electric Services sales representative for coverage in your area

Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Corrective maintenanceAs part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.Logistics coordinationAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Functional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.Proactive monitoringBy utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.Free firmware upgradesPart of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Get an extension of factory warranty coverage beyond the original factory warranty term for peace of mind and protection from failure